Contact information
Contact Us
If you have any questions regarding our fine jewelry collections, velvet organizers, sizing specifications, order status, shipping, or returns, please contact our customer support team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Velvet Carat |
| Website: | velvetcarat.store |
| Email: | support@velvetcarat.store |
| Phone: | +61 7 1952 6824 |
| Business Address: | 15 Fernlea Crescent, Marsden Park, New South Wales (NSW) 2765, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate registration and administrative operations only. Please do not send returned jewelry or parcels to this address without obtaining an authorized return warehouse address from our support team first.